A branded public home
Give each software product its own searchable Suggestions portal.
Customer feedback software
Customer feedback software built around a public answer.
Collect customer feedback with software customized for your product. Customers can submit requests, leave comments, and follow for updates.
The problem
One-off replies only help one customer at a time.
If you have to explain the same thing over and over, the process isn't working. Put your Suggestions link next to your contact options so customers know your portal exists. They can submit a Suggestion, upvote or comment on one that's already there, and follow it for updates without creating an account.
Make the answer reusable
Participation without accounts
Customers verify by email only when they submit, express interest, or comment.
Visible follow-through
Use statuses and an official response so one answer reaches everyone following the Suggestion.
The workflow
Make product conversations easier to find than your contact form.
Link to the portal from your product, site, or help menu. Customers can search before submitting and return to the same Suggestion for updates. Private account and support issues can stay in your existing support channel.
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Share
Put one Suggestions link where customers already look.
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Gather
Let similar requests and customer context meet on one page.
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Answer
Post the current status and your official response once.
A customer can discover the answer before asking again.
Search, filters, statuses, and owner responses turn separate messages into a visible product conversation.
An honest boundary
Public product input, not private support
Keep billing, account access, personal data, and customer-specific troubleshooting in a private support channel.
Founder Plan
$5 per month or $50 per year.
The Founder Plan does not become more expensive when more customers participate. No participant or submission fees.
Let one product answer keep doing its job.
Create your SuggestionBox and give customers a place to find, follow, and understand your response.
Create your suggestion box